We orderd an urn with a Canadian flag for my moms ashes, since is was born in Canada. The Urn we recieved was beautiful and perfect..just what we were looking for. Thank you!!
This is a very beautiful urn that is made of quality materials, not some cheaply made urn. It's big enough for the ashes of one adult and it has a tight secure lid. It comes with a big beautiful velvet bag. Timely shipping.
The pink angel wing urn is beautiful and perfect for our daughter's resting home. She loved angel wings and we know she is happy here. The urn is perfect.
The placque is gorgeous and the perfect for the vase
Arrived very fast. It is absolutely a beautiful final resting place for my daughters ashes.
This company’s policy for returns is very poor. They won’t let you exchange an item that you don’t like even though the graphics aren’t the same on the actual urn compared with what is shown on their website. They offered to give me a refund, but wouldn’t provide a return shipping label. The cost to ship a large urn back was over $44 via USPS and over $51 via FedEx.
I don’t recommend this company at all. Due to their error, they should have been responsible for return shipping. They provide very poor customer service to the bereaved. This is the last thing one should have to deal with.
It brings my family comfort to know my brother, who loved to fish Vermont streams and rivers, is now in such a beautiful “gone fishing” urn. Even the funeral director commented on how very nice it was. Thank you!
I have an extensive art background, so I was beyond excited when I found the mosaic cremation urn, for my mom, who recently passed. I’d wanted something very different from what I’d seen/purchased in the past.
When I viewed it on the website, what originally attracted me was not only the mosaics, but the rainbow of colors that were displayed, including teals and purples.
Unfortunately, as is many times the case, what was shown on the website was very different in person. Instead what was received was a base of two colors, cranberry and forest green, sponged over silver with very little other reflective colors regardless of where I placed them.
Having done mosaic work myself, with glass, imperfections are expected, since the work is done by hand. The piece just didn’t have the impressive colors that were indicated on the site.
In addition, I must have been sent a return, because though there was decent packing, in the larger box that the smaller box was placed in, the box actually containing the urn itself, had NO packing to prevent movement; there was a torn white bag that had dark smudges on it, stuffed at the bottom, and there were several areas, on the urn, where the glass pieces had been cracked or fallen off.
Needless to say, I was pretty upset!
I looked on the site regarding returns and saw that a return MUST BE STARTED within 7 days of receipt, and so I immediately reached out with an email. The response was pretty quick, within a few hours, I believe, and because I was so disappointed with my experience, I was set on getting my full refund, because I couldn't imagine that a replacement would be any different. It was required that I send a picture with the logo from the bottom of the urn, in order to begin the return/replacement/refund, which I sent.
Though I indicated that I was leaning towards the refund, a replacement was sent out. This time, the replacement was properly packed, and the white bag that had previously been stuffed at the bottom of the box, (from the first shipment), was now new, clean and carefully placed around the blue velvet drawstring bag encasing the urn, AND the packaging prevented any movement of the urn during shipment.
When I removed the urn from the box and carefully examined it, I was more than pleased that NO glass pieces were cracked or missing.
I still wasn’t crazy about the base colors, but the glass placement reflected more of the myriad of colors I was looking for.
I now have ashes from BOTH my mom and stepdad, in the urn, on a lovely memorial shelf, in my home.
A “nod” and heartfelt thank you to Meagan S., in Customer Support, for her prompt attention and solution to the matter.
Gold came rusted and stained, and the top was completely rusted-It wouldn’t let me submit a picture but the pretty disappointing for the price. Still pretty and durable.
My husband died in a tragic accident Nov 7 2024. When me and the children decided on cremation, they described what his urn should look like. And when I came across this one it met all the check marks. Delivery was amazing. Our custom engraved plaque was just the right detail without being too much. It warmed my heart for the funeral home to give him back to me in this beautiful urn. I was able to bring my kids their dad home one last time and you guys helped me accomplish that. Forever grateful to have found this company during such a difficult time. Thank you💙
They are absolutely beautiful, I’m extremely pleased. Thank you!
The Angel wings is a beautiful addition to your URN. It makes it very special. Take a look and I think you will find it is a beautiful extra touch.
So many people at the service have commented how beautiful URN is.
I really wanted to have the engraved ribbon for my loves urn but it wouldn’t be ready in time. I talked to someone at their customer service department. She put a rush on it and it arrived the day before I needed it. I really appreciated that they went above and beyond to help me with this. I’m very grateful.
Both were delivered with no damage or scratches. Quality and craftsmanship were excellent.
The urn was just as beautiful as the web page image. Ok delivery schedule, which maybe due to custom made products before shipping.
Color was a little different than picture. But I love it. Beautiful.
It's beautiful and was delivered within 3 days, much sooner than I was told it would be.
I would’ve preferred a smaller version maybe medium size but I absolutely love them with a union Jack flag on them. It says my mom all day long and they are absolutely gorgeous. So big is all I could get or large. I’ll take it because it was worth it. I just wondering if you have any with the New Mexico flag on it But in a smaller version
