Silver Cracked Glass Cremation Urns

I have an extensive art background, so I was beyond excited when I found the mosaic cremation urn, for my mom, who recently passed. I’d wanted something very different from what I’d seen/purchased in the past.
When I viewed it on the website, what originally attracted me was not only the mosaics, but the rainbow of colors that were displayed, including teals and purples.
Unfortunately, as is many times the case, what was shown on the website was very different in person. Instead what was received was a base of two colors, cranberry and forest green, sponged over silver with very little other reflective colors regardless of where I placed them.
Having done mosaic work myself, with glass, imperfections are expected, since the work is done by hand. The piece just didn’t have the impressive colors that were indicated on the site.
In addition, I must have been sent a return, because though there was decent packing, in the larger box that the smaller box was placed in, the box actually containing the urn itself, had NO packing to prevent movement; there was a torn white bag that had dark smudges on it, stuffed at the bottom, and there were several areas, on the urn, where the glass pieces had been cracked or fallen off.
Needless to say, I was pretty upset!
I looked on the site regarding returns and saw that a return MUST BE STARTED within 7 days of receipt, and so I immediately reached out with an email. The response was pretty quick, within a few hours, I believe, and because I was so disappointed with my experience, I was set on getting my full refund, because I couldn't imagine that a replacement would be any different. It was required that I send a picture with the logo from the bottom of the urn, in order to begin the return/replacement/refund, which I sent.
Though I indicated that I was leaning towards the refund, a replacement was sent out. This time, the replacement was properly packed, and the white bag that had previously been stuffed at the bottom of the box, (from the first shipment), was now new, clean and carefully placed around the blue velvet drawstring bag encasing the urn, AND the packaging prevented any movement of the urn during shipment.
When I removed the urn from the box and carefully examined it, I was more than pleased that NO glass pieces were cracked or missing.
I still wasn’t crazy about the base colors, but the glass placement reflected more of the myriad of colors I was looking for.
I now have ashes from BOTH my mom and stepdad, in the urn, on a lovely memorial shelf, in my home.
A “nod” and heartfelt thank you to Meagan S., in Customer Support, for her prompt attention and solution to the matter.

Delivery was fast. Took me along time to find an urn worthy of my son. He would have loved it. It is unique and beautiful just like him.

This urn typifies the beautiful spirit that lies within. . .

This urn is so well made. The colors are darker than what is pictured in the listing, but that is perfect for me because my living room curtains are dark burgundy. It came in a black velvet bag and a white t-shirt fabric bag and there was a thick plastic bag for the ashes but I didn’t need it.

Beautiful! It catches the sunlight and sends sparkles. Everywhere!