The question of receiving the correct remains after cremation is a concern shared by many. To ensure the integrity of the cremation process and that families receive the correct remains, crematories follow strict protocols and identification measures. Here are some steps and precautions taken by reputable crematories to ensure the correct remains are returned:
1. Identification Tag: Shortly after a body arrives at the crematory, an identification tag—often made of a material that can withstand the cremation process—is attached to the body. This tag stays with the body throughout the entire process, ensuring the remains can be correctly identified afterward.
2. Chain of Custody Forms: These forms are used to track the body's movement every step of the way, from the funeral home or place of death to the crematory, and then back to the family or final resting place.
3. Personal Identification: Before cremation, family members might be asked to identify the deceased visually. This step provides an additional layer of confirmation.
4. Single Cremation Policy: Reputable crematories cremate only one body at a time in a cremation chamber to ensure that remains are not mixed.
5. Cremation Authorization Forms: Before cremation can take place, family members must typically complete and sign a cremation authorization form. This document outlines the responsibilities and liabilities of the crematory and provides a record of the family's permission.
6. Witnessed Cremation: Some crematories allow families to witness the cremation process. This offers an extra layer of transparency and reassurance for the family.
7. Verification Before Return: After the cremation process, the cremated remains are processed to a consistent size and placed in the designated container or urn. The identification tag is usually placed with the remains or attached to the container.
8. Thorough Documentation: Good crematories maintain meticulous records of each cremation, including date, time, identification numbers, and details of the individual being cremated.
9. Accreditation and Licensing: Crematories are subject to regulations, and in many places, they must be licensed. Additionally, some might seek accreditation from professional organizations, which might require adherence to even stricter standards.
When selecting a crematory or funeral home, don't hesitate to ask questions about their procedures, protocols, and safety measures. You can also look for online reviews, ask for recommendations, and verify any relevant licensing or accreditation. Being proactive and informed can offer you peace of mind during a challenging time.
I have an extensive art background, so I was beyond excited when I found the mosaic cremation urn, for my mom, who recently passed. I’d wanted something very different from what I’d seen/purchased in the past.
When I viewed it on the website, what originally attracted me was not only the mosaics, but the rainbow of colors that were displayed, including teals and purples.
Unfortunately, as is many times the case, what was shown on the website was very different in person. Instead what was received was a base of two colors, cranberry and forest green, sponged over silver with very little other reflective colors regardless of where I placed them.
Having done mosaic work myself, with glass, imperfections are expected, since the work is done by hand. The piece just didn’t have the impressive colors that were indicated on the site.
In addition, I must have been sent a return, because though there was decent packing, in the larger box that the smaller box was placed in, the box actually containing the urn itself, had NO packing to prevent movement; there was a torn white bag that had dark smudges on it, stuffed at the bottom, and there were several areas, on the urn, where the glass pieces had been cracked or fallen off.
Needless to say, I was pretty upset!
I looked on the site regarding returns and saw that a return MUST BE STARTED within 7 days of receipt, and so I immediately reached out with an email. The response was pretty quick, within a few hours, I believe, and because I was so disappointed with my experience, I was set on getting my full refund, because I couldn't imagine that a replacement would be any different. It was required that I send a picture with the logo from the bottom of the urn, in order to begin the return/replacement/refund, which I sent.
Though I indicated that I was leaning towards the refund, a replacement was sent out. This time, the replacement was properly packed, and the white bag that had previously been stuffed at the bottom of the box, (from the first shipment), was now new, clean and carefully placed around the blue velvet drawstring bag encasing the urn, AND the packaging prevented any movement of the urn during shipment.
When I removed the urn from the box and carefully examined it, I was more than pleased that NO glass pieces were cracked or missing.
I still wasn’t crazy about the base colors, but the glass placement reflected more of the myriad of colors I was looking for.
I now have ashes from BOTH my mom and stepdad, in the urn, on a lovely memorial shelf, in my home.
A “nod” and heartfelt thank you to Meagan S., in Customer Support, for her prompt attention and solution to the matter.
Gold came rusted and stained, and the top was completely rusted-It wouldn’t let me submit a picture but the pretty disappointing for the price. Still pretty and durable.
My husband died in a tragic accident Nov 7 2024. When me and the children decided on cremation, they described what his urn should look like. And when I came across this one it met all the check marks. Delivery was amazing. Our custom engraved plaque was just the right detail without being too much. It warmed my heart for the funeral home to give him back to me in this beautiful urn. I was able to bring my kids their dad home one last time and you guys helped me accomplish that. Forever grateful to have found this company during such a difficult time. Thank you💙
They are absolutely beautiful, I’m extremely pleased. Thank you!
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